Amazon is getting into the “handy man” and demand services business, with “Amazon Home Services”. This could be a useful resource for vacation rental companies that need work done on their units and don’t have a regular plumber, electrician, handy man, etc. Or just want to shop around for the best price.
Here’s another new idea that Amazon is trying out; “Dash” buttons. (Press the button and it automatically orders you a new batch of the item it is associated with. Paper towels, detergent, etc.) Imagine a day when your guests don’t have to call you for something they need, but can just press a button and have it delivered.It’s hard to say whether this will actually take off or become a novelty relegated to “Remember When?” type articles and shows. Regardless, it is more evidence that services on demand via wireless technology are becoming the norm and will soon be expected, rather than just a luxury.
In the not too distant future, you may communicate with your guests predominantly through an instant messaging service. Hotels are already trying to figure out what this looks like, and services like Facebook’s Business Messenger could make it really easy and affordable. This line from the article sums the idea up nicely, “…messaging is a platform for customer-centricity, which is among the biggest opportunities we have. ”
HomeAway makes an expansion into the Canadian market by investing in CanadaStays. According to the article, destinations in places like Montreal and British Columbia saw demand grow by double digits last year. This is potentially a very good thing for all involved as it adds popular inventory to the HomeAway Network for travelers, but could also get other North American properties in front of Canadian travelers. My guess is that it will be offered as a part of the bundling packages that HomeAway provides.